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Still Need Help? Contact Us!
Visit: 143/N Mamai Kamat apt., Alto, Dabolim, Goa- 403801
Frequently Asked Questions
How long does it take for me to receive my order?
Short answer: It typically takes between 4-14 days for you to receive your order.
We’re passionate about our planet and are committed to reducing waste. That’s why our items, such as T-shirts, Crop-tops, and Hoodies, are printed on-demand rather than stocked in advance. This means it takes us 2-3 days to process and print your order, with all products shipped within 3-7 working days.
Occasionally, a specific size or color might be out of stock. If this happens, please allow up to 10 days for us to replenish our inventory before printing your order.
For orders within India, once dispatched, deliveries usually take 1-4 business days in metropolitan areas and 4-7 business days elsewhere. However, delivery times can vary based on the shipping address and external factors like public holidays or extreme weather.
My order arrived damaged or I received the wrong order
– Raise a return/refund request.
– We’ll arrange a reverse pickup.
– For exchanges or refunds, contact us at contact@rossara.com.
– Only send back the defective item.
How do I track my order?
Once dispatched, you’ll receive a tracking link on your registered email or phone number.
Do you ship internationally?
We offer delivery across India and also ship to the USA, Canada, Europe, Australia, and other countries. Contact us to check availability.
How do I change my shipping address?
Email us at contact@rossara.com before your order is dispatched.
How do I place an order?
1. Browse our products and select your desired item and size.
2. Add it to your cart.
3. Once ready, click on the cart icon and proceed to checkout.
4. Log in or continue as a ‘New User’.
5. Confirm your shipping address and payment method, then click ‘Place Order’.
How do I receive customer support?
Email us at contact@rossara.com or WhatsApp at +91 9765 942783. We typically respond within 48 hours.